Customer Support
Turn Slack Support Messages into Linear Tickets
Turn Slack messages tagged with a ticket emoji into Linear issues with an AI-written title, summary and priority.
Starts on: Schedule
LinearOpenAISlack
Customer Support
Classify New Linear Bugs and Route to the Right Team
Read new bug tickets in Linear, let OpenAI choose the responsible team from your descriptions and move the ticket to that team.
The Problem
Bugs land in a general queue and wait until someone who knows every team's scope routes them. Misrouted bugs bounce between teams.
How This Template Solves It
An engineering team files all bugs into one general Linear team. When a labelled bug with a description arrives, OpenAI compares it with each team's areas of responsibility, the workflow moves it to the best match and a message goes to Slack.
How It Works
- 1A Linear trigger fires for new tickets in your general team that have the bug label and a description.
- 2A setup node holds your teams and their areas of responsibility.
- 3OpenAI decides which team should own the bug.
- 4The ticket moves to that team in Linear and a message is sent to your Slack channel.
What You Need
- A Linear workspace
- An OpenAI API key
- A Slack workspace
What Stays Under Your Control
- You write each team's areas of responsibility.
- Teams can move a ticket back if the choice is wrong.
Watch Out For
- Team names in the setup node must match the names in Linear exactly.
Step-by-Step Blueprint
This template is the starting point for a full guide with setup steps and prompts:
Adapted from a community workflow template. Before publishing we removed credentials, account and file IDs, email addresses and sample data. The original author's setup notes are kept inside the workflow file.
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