Turn Slack Support Messages into Linear Tickets

Support requests arrive in Slack and get lost in the scroll. Someone has to copy each one into the issue tracker, and the same request is sometimes filed twice.

A product team asks people to add the ticket emoji to any Slack message that needs help. On each scheduled run the workflow finds those messages, skips any already filed, and creates a Linear issue with a descriptive title, an actionable summary and a priority based on the message.

1. 1Runs on a schedule and searches your support channel for messages with the ticket emoji.
2. 2Checks Linear for an issue that already contains the Slack message ID.
3. 3Sends new messages to an AI model to write the title, summary and priority.
4. 4Creates the issue in your Linear team, including the message ID so it is not filed again.

• A Slack workspace with an app that can search your support channel
• A Linear workspace with API access
• An OpenAI API key

• People choose which messages become tickets by adding the emoji.
• Your team triages and resolves the issues in Linear.

• Set the Slack channel and Linear team in the nodes the template marks as required.
• Every run calls Slack and Linear, so pick a schedule that stays within their API limits.

This template is the starting point for a full guide with setup steps and prompts:

• Turn Slack Support Requests into Tracked Tickets Automatically