StacksGPT
Customer Support

Route eCommerce Emails with an AI Classifier

Classify contact form messages as quote requests, product questions, problems or orders and email each to the right team.

The Problem

Every contact form message lands in one inbox. Someone has to read and forward each one before the right person can reply.

How This Template Solves It

An online store sends its website contact form through the workflow. The AI classifier sorts each message into Request Quote, Product info, General problem or Order, emails it to the matching department and logs it in Google Sheets.

How It Works

  1. 1A form, or a webhook from a website form plugin, receives the message.
  2. 2An AI text classifier assigns one of the categories.
  3. 3Each category sends an email to its team.
  4. 4The submission is saved to Google Sheets.

What You Need

  • An SMTP email account, or swap in the Gmail or Outlook nodes
  • A Google Sheet for logging
  • An OpenAI API key

What Stays Under Your Control

  • Each team writes its own reply.

Watch Out For

  • Add an other category for messages that fit none of the defaults.

Adapted from a community workflow template. Before publishing we removed credentials, account and file IDs, email addresses and sample data. The original author's setup notes are kept inside the workflow file.

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