The Problem
Customers and colleagues ask for help in Slack. Requests scroll out of sight, nobody is sure who picked them up, and the same issue gets reported twice. Copying each message into your issue tracker by hand is slow, so some requests are simply forgotten.
What You'll Get
- Every Slack message tagged with a ticket emoji becomes a ticket in Linear, your team's issue tracker.
- Each ticket has a clear title, a short summary and a priority written by AI.
- Messages that already have a ticket are skipped, so nothing is filed twice.
How It Works
- Someone adds the ticket emoji to a Slack message that needs attention.
- On a regular schedule, the workflow finds those messages and checks whether they already have a ticket.
- AI writes the ticket details and the workflow creates the ticket in Linear.
What You Need
- A Slack workspace where you can add an app
- A Linear workspace
- An OpenAI account for the AI step
- An n8n account to run the workflow, either in the cloud or on your own server
- About half a day to set it up
Unlock the full step-by-step guide
Enter your email to see the setup steps and the copy-paste prompt. Your workflow file downloads straight away.
- Step-by-step setup
- Copy-paste prompt
- Workflow file to import
Workflow files used in this guide
Customer Support
Turn Slack Support Messages into Linear Tickets
Turn Slack messages tagged with a ticket emoji into Linear issues with an AI-written title, summary and priority.
Starts on: Schedule
LinearOpenAISlack
