The Problem
Customers message your shop on WhatsApp asking about products, stock and delivery. Replying by hand means slow answers outside working hours, and interested buyers drift away or orders slip through before anyone writes them down.
What You'll Get
- A WhatsApp assistant that answers product and policy questions from your own product list.
- A stock check before it recommends an item or confirms an order.
- Customer names and delivery addresses collected, with confirmed orders recorded in a Google Sheet.
How It Works
- A customer messages your WhatsApp Business number.
- The AI assistant looks up your products, stock levels and FAQs in a Google Sheet.
- It answers the question, or confirms the order and saves it to your Orders sheet.
What You Need
- A Meta developer account with the WhatsApp Cloud API set up for your business number
- A Google Sheet with tabs for Products, Inventory, FAQ and Orders
- An OpenAI or Anthropic account
- An n8n account to run the workflow
- A public web address for n8n, so WhatsApp can send it messages
- About half a day to set it up
Unlock the full step-by-step guide
Enter your email to see the setup steps and the copy-paste prompt.
- Step-by-step setup
- Copy-paste prompt
- Tips to keep it running
